All Systems Operational
Softpay Production Environment
Operational
Softpay Sandbox/Test Environment
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 29, 2026
Resolved -
The incident have been resolved.
Softpay system worked as expected throughout
Oct 29, 10:49 CET
Softpay system worked as expected throughout
Oct 29, 10:49 CET
Monitoring -
Failure rates are declining and transactions are being processed again towards MYPOS. We are monitoring closely and will update accordingly.
Oct 29, 10:34 CET
Oct 29, 10:34 CET
Identified -
The issue has been identified
Oct 29, 10:33 CET
Oct 29, 10:33 CET
Investigating -
We are currently investigating an issue with transaction processing towards MYPOS which may result in failures for some customers.
All Softpay services are working normally.
Oct 29, 10:16 CET
All Softpay services are working normally.
Oct 29, 10:16 CET
Oct 28, 2026
Completed -
The scheduled maintenance has been completed.
Oct 28, 03:00 CET
Oct 28, 03:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 02:00 CET
Oct 28, 02:00 CET
Scheduled -
We will carry out scheduled database maintenance on Wednesday 28 October 2026, between 02:00 and 03:00 CET (01:00–02:00 UTC). The work itself should take no more than 30 minutes.
During the work there may be a short interruption of a few seconds and no more than a minute. If a request fails during this window, please retry it.
Oct 27, 15:47 CET
During the work there may be a short interruption of a few seconds and no more than a minute. If a request fails during this window, please retry it.
Oct 27, 15:47 CET
Oct 27, 2026
No incidents reported.
Oct 26, 2026
No incidents reported.
Oct 25, 2026
No incidents reported.
Oct 24, 2026
No incidents reported.
Oct 23, 2026
Resolved -
The incident have been resolved.
Softpay system worked as expected throughout
Oct 23, 13:12 CEST
Softpay system worked as expected throughout
Oct 23, 13:12 CEST
Monitoring -
Failure rates are declining and transactions are being processed again towards Nets. We are monitoring closely and will update accordingly.
Oct 23, 13:02 CEST
Oct 23, 13:02 CEST
Identified -
We have currently identified the issues as related to Nets. We are continuing to monitor the situation.
All Softpay services are working normally.
Oct 23, 12:59 CEST
All Softpay services are working normally.
Oct 23, 12:59 CEST
Investigating -
We are currently investigating an issue with transaction processing towards a partner which may result in failures for some customers.
Oct 23, 12:54 CEST
Oct 23, 12:54 CEST
Oct 22, 2026
No incidents reported.
Oct 21, 2026
No incidents reported.
Oct 20, 2026
Resolved -
The incident have been resolved.
Softpay system worked as expected throughout
Oct 20, 11:49 CEST
Softpay system worked as expected throughout
Oct 20, 11:49 CEST
Monitoring -
Failure rates are declining and transactions are being processed again towards PEP. We are monitoring closely and will update accordingly.
Oct 20, 11:41 CEST
Oct 20, 11:41 CEST
Identified -
We have identified the issues and PEP is working on a solution.
Softpay systems are working as expected.
Oct 20, 11:35 CEST
Softpay systems are working as expected.
Oct 20, 11:35 CEST
Investigating -
We are currently investigating an issue with transaction processing towards PEP which may result in failures for some customers.
All Softpay services are working normally.
Oct 20, 11:30 CEST
All Softpay services are working normally.
Oct 20, 11:30 CEST
Oct 19, 2026
Resolved -
The incident have been resolved. All systems are working as expected.
Oct 19, 14:11 CEST
Oct 19, 14:11 CEST
Update -
Transactions are returning to normal. We will continue to monitor.
Oct 19, 13:36 CEST
Oct 19, 13:36 CEST
Monitoring -
Failure rates are declining and transactions are being processed again towards Link4tech. We are monitoring closely and will update accordingly.
Oct 19, 13:32 CEST
Oct 19, 13:32 CEST
Identified -
The issue have been identified and we are working on a solution.
Oct 19, 13:07 CEST
Oct 19, 13:07 CEST
Update -
We have currently identified issues with Link4tech, and are working with them to identify the issue.
Oct 19, 11:29 CEST
Oct 19, 11:29 CEST
Update -
We are continuing to investigate this issue.
Oct 19, 11:26 CEST
Oct 19, 11:26 CEST
Investigating -
We are currently investigating an issue with transaction processing which may result in failures for some customers.
All Softpay services are working normally.
Oct 19, 11:25 CEST
All Softpay services are working normally.
Oct 19, 11:25 CEST
Oct 18, 2026
No incidents reported.
Oct 17, 2026
No incidents reported.
Oct 16, 2026
No incidents reported.
Oct 15, 2026
No incidents reported.