Elevated transaction error rate for connected partner

Incident Report for Softpay

Resolved

The incident have been resolved.
Softpay system worked as expected throughout
Posted Oct 29, 2026 - 10:49 CET

Monitoring

Failure rates are declining and transactions are being processed again towards MYPOS. We are monitoring closely and will update accordingly.
Posted Oct 29, 2026 - 10:34 CET

Identified

The issue has been identified
Posted Oct 29, 2026 - 10:33 CET

Investigating

We are currently investigating an issue with transaction processing towards MYPOS which may result in failures for some customers.
All Softpay services are working normally.
Posted Oct 29, 2026 - 10:16 CET
This incident affected: Softpay Production Environment.
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